Communications and technologies

Commenting on the survey, the annual tracker report has shown that consumers are exercising more choice in how and what communications technologies they use, and that has to be a good development. However, it can be concerned that there is a worrying gap in owning and using communication technologies between people on low incomes and
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Digital technology

digital technology

More and more people in the UK are not only using digital TV, the internet and broadband at home, a new report from the Consumer Panel, the independent voice for the consumer interest in communications, shows. They are also exercising more choice in how and what communications technologies they use. Findings from the Consumers and
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Generations and technology

Generations and technology

With an increasingly ageing population, the UK could find that many older people are cut off from all sorts of services because they are not using the internet. This new research is a move by the Consumer Panel to understand what makes some older people use communications technologies, and what the barriers are for those
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Old people using technology

Many older people do not use the internet and are unable to access many critical online services. But, new research finds that certain groups of older consumers would get connected if they are given the right kind of support to help them overcome their fears. The technology they used was very poor and was less
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More information on internet access

There is already substantial pressure on children and parents from school to use the internet for research and homework, on the assumption that they all have access at home. A nine-year-old boy commented: “I’ve got to get it for senior school. My cousin has it; you have to in year seven.” Children who don’t have
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Internet access

Generations and technology

The lack of home internet access can seriously disadvantage many children living in low-income households, according to new research from the Consumer Panel, the independent voice for the consumer and citizen interest in communications markets. Children and the internet found a stark social contrast between children from low income households who have internet access at
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